Cox Homelife Is Being Phased Out. Meet Your Local Las Vegas Alternative.
You're not stuck. Sting Alarm is a local Las Vegas company that moves Cox Homelife customers onto a professionally installed and monitored security system. Locally owned since 2003, and real people who answer the phone.
- Over 1,000 five-star Google reviews
- Free video doorbell with a monitored system purchase (limited-time offer, terms apply)
- 24/7 security monitoring through our monitoring center
If you have Cox Homelife in Las Vegas, you are not stuck. Cox stopped selling Homelife in 2024, and Sting Alarm, a local Las Vegas security company since 2003, moves Cox Homelife customers onto a professionally installed system with 24/7 security monitoring through our monitoring center. Switch now and get a free video doorbell with a monitored system purchase, our welcome gift for making the move (limited-time offer, terms apply).
Do you have Cox Homelife? Here's how to tell
Most people affected by this do not realize it yet, because nothing has visibly broken at their house. If any of these sound familiar, this page is for you:
- You see a "Homelife" line item on your monthly Cox bill.
- You have a Cox-branded touchscreen panel or keypad in a hallway or by the front door.
- You can no longer view your Cox cameras from a web browser, or your camera access moved into a different Cox app.
- Cox sold you security bundled with your internet or TV service.
- You have tried to add equipment or upgrade your system and been told it is no longer available.
Still not sure? Call us at (702) 737-8464 and read us the line item off your bill. We will tell you straight whether you are affected, at no cost and with nothing to buy.
What the Cox Homelife phase-out means for you
Here is a plain-English rundown for homeowners across Las Vegas, Henderson, North Las Vegas, and Summerlin.
Why is Cox Homelife being phased out?
Cox stopped signing up new Homelife customers in 2024 and shifted its focus to internet, TV, and phone. It no longer sells the equipment or the monitored service, and the online camera portal has been retired. Cox has published no plan to bring the product back.
Is my monitoring still working?
Most likely yes, for now. Cox has not published an end date for existing customers, so if you are currently monitored, you are currently covered. The issue is what happens next: a product that is no longer sold does not get new equipment, new features, or long-term investment, and Cox has published no transition plan. Lining up a replacement on your own schedule beats scrambling later.
What happens to my Cox Homelife equipment?
Cox Homelife runs on a proprietary panel tied to Cox's platform, so it will not carry over to another provider and gets replaced when you switch. If any of your equipment is leased, check Cox's current return process (a Cox retail store or a UPS Store drop-off with a Cox return barcode have been the documented options), since the policy has changed over time. When you move to Sting, our technicians handle the changeover and tell you exactly what can be reused.
Will I owe Cox a cancellation fee?
That depends on the agreement you signed with Cox, so check your Cox terms or ask Cox before you cancel anything. We will not guess at another company's contract. What we can do is plan the transition around your timing, so you are protected either way.
Cox Homelife vs. Sting Alarm
| Cox Homelife | Sting Alarm | |
|---|---|---|
| Availability | Discontinued for new customers since 2024 | Actively sold, installed, and supported |
| Your panel | Proprietary, does not transfer to another provider | A professional-grade panel that is yours |
| Future of the product | No new equipment and no published transition plan | Ongoing upgrades and new devices |
| Core business | Internet, TV, and phone | Security and fire protection |
| Local presence | National provider | Las Vegas office and local team since 2003 |
| Fire protection | Residential smoke and CO | The same, plus licensed fire protection from the same vendor |
Why Las Vegas homeowners are switching to Sting Alarm
Local and owned since 2003
We are not a national brand routing you through a call center in another time zone. We live here, we work here, and we have protected Las Vegas homes and businesses for over two decades from our office at 7120 Rafael Ridge Way.
Over 1,000 five-star reviews
Las Vegas families and businesses have given us over 1,000 five-star Google reviews, earned one service call at a time.
One vendor, security and fire
Sting delivers integrated smart home security and life safety fire protection under one roof. One call, one team, one point of contact.
White-glove service, real people
Expert phone diagnostics, technicians who know your system because we installed it, and a team that picks up when you call.
What about my Cox Homelife equipment?
Fair question, and here is the straight answer. Your Cox panel is proprietary, so it gets replaced when you switch. That is a good thing: you move off a system you never really owned and onto a smart security panel that is truly yours.
As for your sensors, it depends on what is installed. During your free assessment, one of our technicians reviews your existing devices and reuses what we can, so you are not paying to replace anything that still works. You end up with a professionally installed home security system built around your home and monitored around the clock through our monitoring center, plus options like a smart thermostat, smart locks, and smart home cameras.
Not all "alternatives" are the same
The DIY subscription box
Mail-order kits you install yourself, then pay a monthly fee to monitor. If something goes wrong, you are the tech support. For many homeowners that is a downgrade from the professionally installed system they had.
The national call center
Big names with big ad budgets and long wait times. When something is wrong with your system, "we'll get someone out in a few days" is not much of an answer.
Your local Las Vegas team
Locally owned, professionally installed, and monitored around the clock through our monitoring center, which requests police and fire dispatch when an alarm is verified. A technician who knows your system, and integrated security and fire from one provider.
Switching is easier than you think
- Free assessment. We review your home and your current Cox equipment, then recommend exactly what you need. No pressure, no jargon.
- Custom design. We build a system around your home and your priorities, from cameras to fire protection.
- Professional install. Our licensed technicians handle the swap and set everything up, reusing the sensors that make sense.
- Seamless monitoring. We coordinate the transition so your protection is covered from Cox to Sting.
Not sure about monitoring options? Read how home security monitoring works with Sting, or learn more about home security in Las Vegas.
Cox is done investing in Homelife. You don't have to wait and see.
Switch from Cox Homelife today and get a free video doorbell with a monitored system purchase. No obligation, and we handle the transition from Cox to Sting. Request your free switch quote or call (702) 737-8464.
Sting Alarm serves the Las Vegas valley, including Las Vegas, Henderson, North Las Vegas, Summerlin, Enterprise, Spring Valley, Pahrump, and Mesquite. Nevada Low Voltage License C2D-0061014.
Serving Phoenix? See our Phoenix page.
Get your free Cox Homelife switch quote
Tell us about your home and your Cox equipment. No obligation, and we will tell you exactly what can be reused.
What happens next
Over 1,000 five-star Google reviewsFrequently asked questions
Who services Cox Homelife customers in Las Vegas?
Sting Alarm helps Las Vegas homeowners move off Cox Homelife onto a professionally installed and monitored security system. We are locally owned, in business since 2003, with over 1,000 five-star Google reviews.
What happens now that Cox Homelife is discontinued?
Cox stopped signing up new Homelife customers in 2024 and no longer sells the equipment or the monitored service. Cox has not published an end date for existing customers, so your system may keep working for some time, but it also has not published a transition plan. That is why it is worth lining up a replacement on your own schedule.
How do I know if I have Cox Homelife?
Look for a Homelife line item on your Cox bill, a Cox-branded touchscreen panel or keypad in your home, or camera access that has moved or stopped working in a web browser. If you are unsure, call us at (702) 737-8464 and read us the line item off your bill. We will tell you whether you are affected, at no cost.
Can I keep my Cox Homelife equipment?
The Cox panel is proprietary and tied to Cox's platform, so it gets replaced with a professional panel that is yours. Many existing sensors can often be reused. We confirm exactly what stays and what gets upgraded during your free assessment.
Will there be a gap in my monitoring when I switch?
We plan the transition so your protection stays covered. Our team coordinates the changeover around your timing to keep you secure from Cox to Sting.
How much does it cost to switch from Cox Homelife?
Every home is different, so we give you a clear quote up front after a free assessment, with no hidden fees. We also run a welcome offer for Cox Homelife customers making the switch, so ask your advisor what is currently available.