Sting Alarm has been protecting Las Vegas homes and businesses since 2003.
Below you'll find answers to the questions we hear most, from how our systems work, to what sets us apart, to how we help businesses stay compliant.
Don't see your question? Call us at 702-737-8464 or request a free quote.
We're here Monday through Friday, 9am to 5pm, with 24/7 monitoring and emergency support always available.
About Sting Alarm
Sting Alarm is Las Vegas's highest-rated integrated security and fire protection company. Founded in 2003 by Las Vegas locals Jon Perry and Jonathan Fine, we serve homes, businesses, and commercial properties across Southern Nevada and the Phoenix metro. We are locally owned, locally operated, and have never sold an account or transferred a customer relationship to another company. One call gets you everything — security, fire, monitoring, service, and support.
We serve the entire Las Vegas Valley, including Henderson, Summerlin, North Las Vegas, Centennial Hills, Aliante, Green Valley, Anthem, Enterprise, Spring Valley, Rhodes Ranch, Mountain Edge, Pahrump, and Mesquite. We also serve the Phoenix metro, including Scottsdale, Mesa, Chandler, Tempe, Gilbert, Glendale, and Peoria. Our Phoenix office is located at 11398 North Cave Creek Road, Suite D, Phoenix, AZ 85020.
Sting Alarm was founded in 2003 — that's over 20 years serving the Las Vegas community. We started as a security-focused company and expanded into life safety fire protection in 2022. We opened our Phoenix location shortly after. Our longevity in this market reflects the relationships we've built and the standards we hold ourselves to every day.
When you call Sting Alarm, a real person answers. We offer same-day service, and the technician who shows up knows your system because we designed and installed it. National companies route calls through distant call centers, assign you an account number, and in some cases sell your account to a third party. We do none of that. We are your Vegas neighbors — we live here, we work here, and our reputation is built one customer at a time. We also handle both security and fire protection under one agreement, which no major national company offers.
Yes. Sting Alarm is independently, locally owned and operated. We are not a franchise, we are not backed by a national parent company, and your account is never sold or transferred. The people who answer your call are the same people who stand behind the work.
Sting Alarm has over 1,000 five-star Google reviews — more than any integrated security and fire protection company in Las Vegas. Those reviews come from real customers: homeowners, business owners, casino operators, HOA managers, school administrators, and more.
Yes. Sting Alarm holds active licenses in both Nevada and Arizona: Nevada Contractor License C2D-0061014, Nevada Contractor License C41-0090059, Nevada Fire Marshal Certifications E292, F602, and G1209, Arizona ROC CR-16 #359059 for fire protection systems, and Arizona ROC CR-67 #357917 for low voltage work. Our monitoring center is UL Listed, meaning it is independently inspected annually for compliance — the highest industry standard for alarm monitoring.
Never. Unlike some national security companies, Sting Alarm does not sell, broker, or transfer customer accounts. Your relationship — and your data — stays with us.
UL stands for Underwriters Laboratories. A UL Listed central monitoring station has passed rigorous third-party inspection for equipment, staffing, redundancy, and operational procedures. It is the highest industry standard for alarm monitoring. Our monitoring center is UL Listed, which means when your alarm signals, it is received and acted on by a center that meets those standards — 24 hours a day, every day of the year.
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Residential Security
We offer a full range of smart home security solutions for Las Vegas and Phoenix homeowners. This includes intrusion alarm systems, indoor and outdoor cameras, video doorbells, smart door locks, smart thermostats, smart lighting controls, water leak detection, and 24/7 security monitoring. Everything is managed through a single mobile app on your phone.
When a sensor triggers on your system — a door, a window, a motion detector, a smoke alarm — a signal is sent to our monitoring center. A trained agent reviews the event and follows a verification process before contacting you, your emergency contacts, or dispatching law enforcement or fire services as the situation requires. This happens around the clock, every day of the year.
No. All Sting Alarm security systems communicate with our monitoring center via a built-in cellular connection, so your system works even if your internet is down, your Wi-Fi drops, or your phone lines are cut. Internet access is only needed for video cameras and smart home automation features. For video devices, we recommend a minimum of 2 Mbps upload speed per camera.
Your system keeps running. Every Sting Alarm security system includes a backup battery that maintains coverage for several hours during a power outage. If the battery drops to a low level, your system automatically signals our monitoring center so we can notify you.
Yes. All new Sting Alarm systems include mobile app access. You can arm and disarm your system, view live and recorded video, receive instant alerts, lock and unlock smart doors, and manage smart home devices — all from one app on your phone or tablet.
Yes. Our residential systems integrate with a full ecosystem of smart home devices, including door locks, thermostats, light switches, garage door openers, and more. We set everything up and make sure it works before we leave.
Every installation is customized to your home. All systems include a main control panel, keypad, backup battery, yard sign, and window decals. Additional equipment — motion detectors, door and window sensors, glass break detectors, smoke and heat detectors, carbon monoxide detectors, and cameras — is added based on your property and the level of protection you want. We do not recommend equipment you do not need.
Yes. Call 702-855-3885 and in most cases we can activate your existing system the same day.
Often yes. We can typically replace the control panel and reuse compatible sensors and devices. We will evaluate the existing equipment during your free consultation and let you know what carries over and what needs to be replaced.
Yes. We have residential options for renters. Call 702-855-3885 to discuss what works for your living situation.
We encourage monthly system tests. Call our monitoring center to put your system into test mode, then arm it and trigger your sensors — open doors and windows, walk in front of motions, and test smoke, heat, and carbon monoxide detectors. Call 702-737-8464 for guidance on completing a full system test.
Most sensor and device batteries in your system are end-user replaceable. Call us and we will tell you exactly which battery you need and walk you through the replacement. Most batteries last several years, so a low battery warning is not an emergency — but address it within a few weeks to keep your system fully operational.
Our standard monitoring agreement is 36 months. After the initial term, the agreement renews annually. We earn your continued business through service, not through locking you in and ignoring you.
Call our customer care team at 702-855-3885. In many cases we can transfer service to your new property and keep your agreement intact.
Commercial Security
Sting Alarm provides comprehensive commercial security for businesses of all sizes across Las Vegas and Phoenix. Our services include business security systems, video surveillance, smart access control, intrusion detection, remote guarding, autonomous security drone patrol, temperature monitoring, business analytics and reporting, and 24/7 commercial security monitoring.
We work with a wide range of commercial customers, including casinos and gaming properties, homeowners associations, cannabis dispensaries, schools and educational campuses, retail businesses, restaurants, warehouses, distribution centers, professional offices, medical practices, banks and financial institutions, property management companies, construction sites, and multi-location chains. If you have a property that needs protection, we can design a solution for it.
Remote guarding, also called virtual guard or AI remote guarding, uses intelligent cameras and live monitoring agents to actively watch your property around the clock. When suspicious activity is detected, a live agent responds in real time — issuing an audio warning over a speaker, alerting your team, or escalating to law enforcement. This is active intervention, not just recording. Businesses using remote guarding typically reduce security costs by 60 to 80 percent compared to traditional on-site guard services.
In many situations, yes. Remote guarding provides 24/7 live coverage at a fraction of the cost of physical guards. Live agents can intervene before incidents escalate, issue deterrent warnings, and dispatch emergency services. The right answer depends on your property type, risk level, and operational needs. We will walk you through the comparison during your consultation.
Yes. We design, install, and support commercial video surveillance systems ranging from a few cameras to enterprise-scale deployments. Our systems include indoor and outdoor cameras, license plate recognition, analytics, cloud and local storage, and remote viewing access. Video surveillance can be integrated with access control, remote guarding, and fire systems on a single platform.
Smart access control replaces traditional keys with electronic credentials — key fobs, mobile credentials, PIN codes, or biometric readers — that can be managed remotely. You control who has access to which doors, at what times, and you get a real-time log of every entry. Access can be granted or revoked instantly without changing locks. We integrate access control with your security cameras and alarm systems for a complete picture of activity on your property.
Yes. Business customers can receive automated reports documenting when their alarm system was armed and disarmed, sent directly to designated contacts by email. This helps owners and managers monitor site access patterns across one or more locations. There is a nominal monthly fee for this service.
Yes. We offer multi-location commercial solutions with centralized monitoring, consolidated billing, and coordinated service across all your properties — whether they are all in Las Vegas, all in Phoenix, or spread across both markets.
Yes. Sting Alarm serves casino operators and gaming-adjacent properties throughout the Las Vegas Valley. We understand the regulatory environment that gaming properties operate in and design systems that support compliance requirements, high-traffic monitoring needs, and rapid incident escalation. Our integrated security and fire platform ensures that both systems are working in coordination at all times.
Yes. We serve homeowners associations and gated communities throughout Las Vegas, including Summerlin, Henderson, Green Valley, and Anthem. We design community-wide protection programs — perimeter access control, entry camera systems, common area surveillance — scaled to HOA budgets and designed to improve resident confidence.
Yes. Cannabis retail and cultivation facilities in Nevada and Arizona are subject to specific security requirements under state law, including camera placement, access control logging, and monitoring documentation. Sting Alarm designs systems that meet those requirements and coordinates with your compliance team to ensure you stay current with regulatory expectations.
Yes. We provide integrated security systems for K-12 schools, private campuses, and educational facilities, including access control, perimeter monitoring, intrusion detection, and emergency response integration. Safety is the first priority in every system we design for educational environments.
Yes. We offer portable, rapidly deployable security systems and remote guarding coverage for active construction sites. Our solutions protect equipment, materials, and the perimeter during and after working hours — including nights and weekends when sites are most vulnerable.
Yes. Our autonomous security drone service deploys a drone on scheduled or triggered patrols, providing aerial video coverage across a large area with live remote guarding oversight on every flight. It is especially effective for large commercial properties, campuses, and sites where ground-based coverage has gaps. Coverage radius is up to 600 meters per flight.
Commercial Fire Protection
Sting Alarm provides life safety fire protection services for commercial properties in Las Vegas and Phoenix. This includes fire alarm system design and installation, 24/7 fire alarm monitoring, annual fire inspections, and fire system maintenance and repair. We are licensed by the Nevada State Fire Marshal and hold the Arizona Registrar of Contractors fire protection license. We act as your compliance partner — not just a vendor — to help you stay current with code requirements year-round.
When security and fire systems are managed by different companies, there are gaps — in communication, in response, and in accountability. When Sting Alarm handles both, your systems are integrated. Your monitoring is coordinated. And when an emergency involves both a fire alarm and a security event, you have one team responding with a full picture, not two teams calling each other to figure out who's responsible. For commercial properties especially, this matters.
In most cases, yes. Commercial fire alarm monitoring is required by code for the majority of commercial occupancies in Nevada and Arizona. The specific requirements depend on your building type, occupancy classification, and local authority having jurisdiction. Sting Alarm can assess your property and explain exactly what is required and how we can meet it.
When a fire alarm signal is triggered at your property — from a smoke detector, heat detector, pull station, or suppression system — the signal is sent to our monitoring center. A trained agent immediately contacts your designated representatives and dispatches the fire department. This happens 24 hours a day, 365 days a year, even if no one is on site.
A fire inspection involves a certified technician physically testing and documenting the condition and function of every component in your fire alarm system — detectors, pull stations, control panels, notification devices, and communication paths. Most commercial properties in Nevada and Arizona are required to have their fire systems inspected annually, though some occupancies require more frequent inspections. We will let you know exactly what your property requires.
Sting Alarm works with you before and after any inspection to ensure your system is in compliance. If deficiencies are identified — whether by us or by an authority having jurisdiction — we document them clearly and prioritize repairs. Same-day response is available when compliance timelines are tight. We do not leave you to figure out the paperwork alone.
In many cases, yes. If you have an existing fire alarm system from another provider and are looking for a more responsive local partner for monitoring, inspection, or service, contact us. We will evaluate the system and let you know whether we can take it over and under what conditions.
Yes. We have experience with fire protection compliance across a range of regulated industries, including gaming and hospitality, healthcare and medical offices, cannabis facilities, schools, warehouses, and restaurants. Each of these industries carries specific code requirements and inspection documentation standards. We understand those requirements and design our service relationships accordingly.
Yes. In Nevada, Sting Alarm holds Fire Marshal certifications E292, F602, and G1209. In Arizona, we hold Arizona Registrar of Contractors license CR-16 #359059, which covers fire protection systems. We maintain current licensure in both states and can provide documentation upon request.
Fire monitoring and security monitoring use separate signal types and dispatch protocols. A fire alarm signal triggers immediate fire department notification without delay — there is no verification call before dispatch as there often is with intrusion alarms. Having both on the same account with Sting Alarm means both systems are tracked, documented, and supported in one place.
We encourage monthly system tests. Call our monitoring center to put your system into test mode, then arm it and trigger your sensors — open doors and windows, walk in front of motions, and test smoke, heat, and carbon monoxide detectors. Call 702-737-8464 for guidance on completing a full system test.
Service & Support
Our monitoring center operates 24 hours a day, 7 days a week, 365 days a year. Our corporate office — including sales, customer care, installation, and service — is open Monday through Friday, 9am to 5pm. After-hours emergency support is available by phone. After-hours service calls are billable at an after-hours labor rate with a two-hour minimum.
We offer same-day service in most cases during business hours. Our remote support team resolves the majority of issues by phone without requiring a technician dispatch, which means many problems are addressed within minutes of your call. When a technician visit is needed, we schedule promptly and confirm a window in advance.
We do our best to answer every call when it comes in. If you need to leave a message during business hours, expect a return call by the next business day. For after-hours emergency messages, expect a return call within four hours.
We provide a 90-day warranty on all labor. Equipment is covered under the manufacturer's warranty, which varies by product — typically a minimum of one year, with many products warrantied for three to five years. If something fails under warranty, we take care of it.
The Extended Service Plan is an optional add-on that covers service and repair of your alarm system at no additional charge beyond your monthly service fee. If an issue requires a technician visit, there is no separate trip fee under the plan. The Extended Service Plan does not cover damage from acts of God, vandalism, remodels or tenant improvements, or failures caused by customer-provided internet or Wi-Fi infrastructure.
Yes. Service plans for video surveillance and access control systems are customized based on the size and complexity of your system. Call 702-737-8464 to speak with a representative about your options.
Remote support is a billable service. Some service plans include remote support at no additional charge or at a reduced rate. If you are unsure what is included in your plan, call us at 702-737-8464 and we will walk you through it.
Yes. We offer multi-location commercial solutions with centralized monitoring, consolidated billing, and coordinated service across all your properties — whether they are all in Las Vegas, all in Phoenix, or spread across both markets.
In most cases, yes. Our remote support team resolves a large percentage of issues without a site visit, which helps keep service costs lower for everyone. If remote troubleshooting does not resolve the issue, we will dispatch a technician. Customers with certain service plans may request a direct dispatch in specific circumstances.
Yes. All calls to and from Sting Alarm are recorded for accuracy, quality, and security purposes.
Getting Started & Billing
Start with a free quote. Visit stingalarm.com/free-quote/ or call 702-737-8464. We will schedule a consultation — in person, by phone, or on-site — to understand your property, your concerns, and your goals. From there, we build a transparent proposal with no obligation.
Yes. All consultations and estimates are free with no obligation.
Cost depends on your property size, the equipment selected, and the services you choose. We do not use one-size-fits-all pricing, and we will never recommend equipment you do not need. Residential systems typically involve a one-time installation fee and a monthly monitoring fee. Commercial systems are scoped based on your specific requirements. Request a free quote to get a transparent, itemized proposal.
We accept ACH bank draft, Visa, Mastercard, American Express, and Discover. Auto-pay via ACH or credit card is the easiest option and avoids any paper invoice handling fee.
Yes. Customers may pay up to 12 months in advance. Your monthly invoices are generated as usual and applied against your advance payment balance, giving you full flexibility in how you manage payments. Call our billing team at 702-855-3885 for details.
Call our customer care and billing team at 702-855-3885, Monday through Friday, 9am to 5pm.
Call 702-855-3885. We require 30 days written notice from the person who signed the original agreement, prior to the end of the current contract term. If you have a concern that is driving the cancellation request, we would genuinely like the opportunity to address it first.
Sting Alarm provides integrated security and fire protection services across Las Vegas, Nevada
including Henderson, Summerlin, North Las Vegas, Centennial Hills, Aliante, Green Valley, Anthem, Enterprise, Spring Valley, Rhodes Ranch, Mountain Edge, Pahrump, and Mesquite.
We also serve Phoenix, Arizona — including Scottsdale, Mesa, Chandler, Tempe, Gilbert, Glendale, and Peoria.
Over 1,000 five-star Google reviews. Vegas Verified since 2003.
