Your Installer provided you with instructions, but sometimes we’re faced with “information overload” at the end of the installation. Please refer to your “Owner’s Guide” that the installer left with you. You’ll be surprised at how much of the written information is familiar to you as reinforcement to your instruction. If you still feel uncomfortable with your system’s operation, please feel free to call STING Customer Service at 702-855-3882. Our representative will answer your questions or arrange for a Service Technician to provide additional personal instruction.
Be sure your contact information is up-to-date. The Monitoring Station can review this with you before you leave. Your Emergency Notification List should be updated annually. Be sure to notify the Post Office and newspaper delivery service to hold or stop service. Or, a better solution might be to reciprocate with your neighbors and ask one of them to hold your mail and newspapers.
Whenever you add or remove optional features from your telephone system (i.e., call waiting, call block for telemarketers), remember to talk to your STING Monitoring Station to be sure your alarm system is still transmitting properly. In some cases, you may want to connect your alarm system to a different line. This is normally an easy switch, but will require a Service Order and a site visit by your Maintenance Technician. In any case you should test your alarm transmission to the Monitoring Station whenever a change is made to your phone system. Often a switch to DSL service will require the installation of a special “filter” between your phone line and the alarm control panel. Recent new services like “Voice Over IP” Internet phone service may NOT work with your installed alarm system. Talk to your STING Agent about options to insure no breaks in your service.
The keypad is indicating that a zone or device is in the “open” or “trouble” condition. It usually means that a door or window is not closed properly, or a motion sensor is detecting movement and not reset. Correct the problem condition and the keypad should indicate ready to arm. If the problem still exists, it may have to be corrected by a qualified STING Service Technician. Customer Service can assist you at 702-855-3882.
Don’t panic. Remember your security I.D. pass-code or password. If the alarm activation was accidental, carefully disarm your system with your key-code per your system’s instructions. This should reset the alarm. After you’ve reset the system, wait for the Monitoring Station to call you. If you do not hear from them, your system may have aborted the alarm when you put in your key-code. Don’t leave your home or business until you’ve spoken with the Monitoring Station representative and assured them there is not an emergency. In some cases it may be possible to re-call the authorities if dispatch has taken place.
The Monitoring Station follows a prescribed alarm verification procedure. Part of that procedure is to follow the Emergency Notification List that you provided at the time of installation. That may include calling you at work should an alarm be generated from your home during business hours or calling you at home if an alarm was generated from your business. If police or guards are responding to your alarm, they almost always require a responsible party to be present or on the way to the alarmed premises. If it appears that there really is or was an intrusion, do not enter the premises without the police. Go to a neighbor’s house or other location, call the Monitoring Station or 9-1-1 and wait for the authorities to respond.
Your alarm system is powered by a plug-in transformer that changes normal 110 volts AC to a lower voltage, typically between 12 and 18 volts AC, used by the system. While powering the system, its secondary duties are supplying recharge power to your system’s back-up batteries. These batteries are located inside the Master Control unit. Modern Control units self-test their batteries on a routine basis, however the real test comes during an actual AC power failure. Back-up batteries can power an alarm system in a non-alarm status for 4 to 24 hours, depending on load, age and the condition of the cells. If the batteries are in good shape, they will automatically recharge after a power failure, however your keypad may show a “low battery” trouble condition during the recharge period. It is a good idea to schedule a Maintenance Check-up of your alarm system and its back-up batteries on an annual basis.
Any time there’s construction being done or a number of new people are in and around your premises, the possibility exists that your home or business may be vulnerable to unauthorized entry or intrusion. It’s a good idea to review your blueprints or remodeling plans with STING before starting work. Your local STING Agent may suggest options and/or additions consistent with your remodel. It may also be advisable to make temporary repairs or alterations to the security or fire alarm to insure proper operation during the construction phase.
Sting was founded in 2003 and has seen rapid growth ever since.
Sting out performs all other security companies by providing excellent service, excellent pricing and advanced technologies that the major competitors just can’t match. We also have the advantage of providing local service and support, giving you a more personal experience.
Sting Alarm is setting the pace to developing advanced security solutions. As Sting embraces technology, it has allowed us to deliver the most innovative security programs available on the market today.
Sting has worked with several large companies, including World Market Center, The Coffee Bean and The Boulevard Mall. We also have thousands of residential clients just like your neighbors.
Home security systems start from $27.95 monthly.How long does it take to install security in my home?A new home security system can be installed in your home in less then a week. Depending on our install schedule, we may be able to install it within a couple days. You will have access to all the security features, including Two Way Voice immediately after install.
Yes. Sting has created several camera, DVR and monitor packages. These packages can also be installed by a trained Sting Installer.
Sting is a great resource to build your new business from the ground up. We can design an entire network to meet your security needs.
Sting offers an internet only special. Contact us today to set up a risk assessment. When a representative contacts you, just make sure to mention the internet special to save $250*